بطاقات إنجازات الطفل المحبوب

Due to the nature of our products, personalised items (including custom wall art and personalised wedding stationery) are non-refundable. This includes any orders where customisation or personalization (such as names, dates, or specific designs) has been requested.

Exceptions:

• If a product is defective or damaged upon arrival, a refund or replacement will be offered.

• If the product received does not match what was ordered (e.g., wrong design, size, or product type), we will gladly assist with a return or refund.

We are committed to delivering your orders promptly and efficiently. Below are our shipping options, estimated delivery times, and important notes regarding stock availability.

🚚 Shipping Options

1. Economy Shipping

• Delivery Time: Estimated 10 business days after dispatch.

• Tracking: May have limited tracking capabilities.

  
  

2. Standard Shipping

• Delivery Time: Estimated 6–7 business days after dispatch.

• Tracking: Full tracking provided.

  
  

3. Express Shipping

• Delivery Time: Estimated 4–5 business days after dispatch.

• Tracking: Full tracking provided.

⏳ Processing Time & Stock Availability

• Processing Time: Orders are typically processed within 1–2 business days.

• Stock Considerations: Shipping times may vary based on stock volume. High-demand items or large orders might experience delays. If an item is out of stock or on backorder, we will notify you promptly with an estimated restock date.

• Presentation box for milestone cards - if you have chosen this option, please allow an additional 7-10 business days for this to be prepared and shipped.

  
  

🌍 Shipping Destinations

• Domestic Shipping: Available throughout the UK.

• International Shipping: Currently not available, please consider the digital products if you are outside of the UK.

📬 Contact Us

If you have any questions or need assistance with your order, please contact our customer service team at fmadesignscreations@gmail.com